Return & Exchanges

Return & Exchange Policy

Thank you for shopping with [Your Store Name]. We stand behind the quality of our tools and want you to be completely satisfied with your purchase. Please review our return and exchange policy carefully.

1. Eligibility for Returns

We accept returns or exchanges under the following conditions:

The item must be unused, in its original packaging, and in resalable condition
The return request must be made within 30 days of the delivery date
Proof of purchase (e.g., order confirmation or receipt) is required

Note: Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return or exchange.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

Final sale or clearance items
Customized or personalized tools
Gift cards
Opened items that cannot be resold for hygiene or safety reasons

3. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

Contact our customer support at support@handlexp.com within 30 days of receiving your order
Provide your order number and reason for return
Wait for our confirmation and return instructions
Ship the item back using a trackable shipping service

We do not accept returns without prior authorization.

4. Return Shipping Costs

If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping cost
If the return is for other reasons (e.g., change of mind, ordered wrong item), the customer is responsible for return shipping fees

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days
Original shipping charges (if any) are non-refundable

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange for the same item, email us at support@handlexp.com and we will assist you.

7. Damaged or Defective Items

If your item arrives damaged or defective:

Please contact us within 7 days of delivery
Include photos or videos showing the damage
We will offer a replacement or full refund, depending on the situation

8. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account or credit card statement again
Contact your payment provider – it may take some time before your refund is officially posted
If you’ve done all of this and still have not received your refund, please contact us at support@handlexp.com

9. Contact Us

For any questions regarding returns or exchanges, please contact:

Email: support@handlexp.com
Business Address: Biaoling Limited
"FLAT 1506, 15/F, CHEUNG FUNG
COMM BLDG, 21-25 CHEUNG SHA
WAN ROAD, SHAM SHUI PO
HONG KONG"